The Consumer Protection Law-2020: The new bill about The consumer Protection law-2020
New Delhi:
The Consumer Protection Act-20 will be implemented in the entire country from July 2020. On Thursday, the government has issued a notification to implement the Consumer Protection Act-2019 across the country. The new law will replace the Consumer Protection Act of 1986. In the new law, customers will get new rights for the first time. The consumer can register a case in any consumer court. The earlier Consumer Protection Act of 1986 had no such provision. Indian Government has made many changes in this Act. After it is implemented, there will be no need to make any other law in the country for the next 50 years.
Explain that earlier this new law was to be implemented in the month of January, but could not be implemented for some reason. Then the date was increased to March. The outbreak of Corona started in the country from March and then it was not implemented due to the lockdown. Now after this law comes into force, action will start immediately on the complaints related to the consumer. Especially now, ignoring the interests of consumers in online business may be overshadowed by companies.
Deceptive advertisement will be processed:
Action will also be taken to issue misleading advertisements to consumers under the new law. After the introduction of new consumer law, consumer disputes can be settled in a timely, effective, and speedy manner. Under the new law, a Central Consumer Protection Authority (CCPA) has been created along with consumer courts. This authority has been formed to protect the interests of the consumer with rigor. Under the new law, a consumer can complain about the quality of the goods to the CCPA even before purchasing any goods.
Ease of filing a case:
After the Consumer Protection Act, 2019 comes into force, the consumer can register a case in any consumer courts. The earlier Consumer Protection Act of 1986 had no such provision. This is how you can understand it. Suppose you are from Bihar and buy goods in Mumbai. After Mumbai, you go to Goa, and there it is found that there is a defect in the goods you have purchased, then you can lodge your complaint in any consumer forum in Goa itself. If you return to Bihar, you can lodge a complaint in any of the nearby consumer forums. Earlier consumer law did not have such a facility. You have to file a complaint form where you have bought the goods.
Key Features of Consumer Protection Act 2019:
>> Establishment of Central Consumer Protection Authority (CCPA) - Its main objective will be to protect the rights of consumers. In addition to this, it will also look into cases related to unfair trade activities, misleading advertisements, and consumer rights violations and will deal with them at an accelerated pace. This authority will have the right to impose fines on those who make misleading or false advertisements such as Lakshmi Dhan Varsha Yantra and propagate them. This authority has the right to impose a sentence of imprisonment ranging from 2 years to 5 years, as well as a fine of up to Rs 50 lakh. It will be headed by Director General CCPA.
>> Formation of Consumer Disputes Redressal Commission - The task of this commission is that if someone overcharges you, treats you unfairly, sales of life-threatening and defective goods and services are made. Then the CDRC will hear its complaint and give its verdict.
Some more important features of Consumer Protection Act-2019:
>> PIL or PIL can now be filed in the Consumer Forum. It was not so in the earlier law.
>> Online and teleshopping companies are included in the new law for the first time.
>> Provision of fine and jail on companies for adulteration in food items.
>> Formation of Consumer Mediation Cell. Both sides will be able to go to the Mediation Cell with mutual consent.
>> Up to one crore cases in the Consumer Forum
>> One crore to ten crores in State Consumer Disputes Redressal Commission
When was the first consumer law made:
This act has also been constituted to solve a large number of pending consumer complaints in consumer courts across the country. The new law provides both ways and means to resolve consumer complaints faster. On 24 December 1986, the first Consumer Protection Act 1986 was passed in the country. It has been made more effective by amending the years 1993, 2002, and 2019.
What are the salient features of the Consumer Protection Act 2019?
The act has the provision of the Establishment of the CCPA which will protect, promote, and enforce the rights of consumers. The CCPA will regulate cases related to unfair trade practices, misleading advertisements, and violation of consumer rights.
What is the important term of the consumer protection act?
1-2-1a THE GOODS ARE BOUGHT FOR CONSIDERATION - There must be a sale transaction between a seller and a buyer; the sale must be of goods; the buying of goods must be for consideration. The terms sale, goods, and consideration have not been defined in the Consumer Protection act.
Mail ID- moushumibhattacharjee1@gmail.com
Name- Aarnav Bhattacharjee
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